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PANDEMIC ALERT LEVEL
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Tracking the next pandemic: Avian Flu Talk

Hospital Preps

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Albert View Drop Down
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    Posted: June 23 2006 at 11:05am
Any healthcare workers know of any basic steps that hospitals should be taking right now to prepare?  Will there be shortages of equipment?  If so, what?   Will over crowded emergency/treating rooms be a problem?
 
What steps should hospitals take now to prepare?  What do you see as a potential problem? 
 
Feel free to list them on this thread.
 
 
 
 
 
 
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Administration/ Medical director should be working with heads of depts, nursing,respiratory, environmentals (housekeeping, maint.,laundry), radiology , lab, pharmacy, dietary, accounting, voluteers, clergy. LOTS OF THE LAST TWO!
 Developing a plan or  first researching models of other facilities that are  well prepared. 
 Within each dept. they begin to develop their plan that will pertain to their specific areas, then this should be broken down into individual employee application/practice.
The E.R.  will especially need extra support in the beginning with triage. 
Definetly should be ordering extra supplies, talking to vendors.  
Hosp. dept. heads should have regularly scheduled meetings to discuss progress, ideas, and obtain new info. as it become avail.
 I know a local hopital that has had meetings and met with nurses, to inform them if some very cont. disease such as bf that they will be kept in dorms between shifts to prevent spread to their own families. 
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Every hospital administrator has heard that they should prepare for avian flu.   Some are hopefully thinking it may come to nothing as the SARS scare did in the US.  In most states they are hearing from public health officials and some public safety officials.  Some hospitals may feel they cannot afford to stock up in advance for a disaster that may never happen.  I recommend the public contact the newspapers, the hospitals, and the state officials urging preparation.  Hospitals are a little sensitive to public satisfaction, and the more people that ask them what they are doing to prepare the better.  The hospital administrators that want to prepare know where to find lots of information about how. Hospital employees should talk to your union about demanding N95 stocking, or you will quit as soon as a pandemic starts.  OSHA regulations allow you to refuse to work in unsafe working conditions.  Of course you cannot abandon patient care while at work, so best plan ahead with your union or your questions to Occupational Health, HR, Infection Control, Nursing Service, etc.  You might also look around to find the safest hospital or facility to work at in a pandemic .. whoever is preparing the best now.  Expect plans for caring for your immediate family within walking distance to the hospital in the event of a pandemic.  Some hospitals are planning this now as the only way to retain employees in a pandemic.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: June 23 2006 at 4:59pm
One of the biggest problems has always been security. Every new disaster has more and more CRAZIES -HOODLUMS- DOPE ADDICTS-PEOPLE THAT WANT ATTENTION-PEOPLE AFRAID-WORRIED- ANXIOUS-PEOPLE THAT WANT TO DESTROY JUST BECAUSE THEY CAN-- they will need at least 50 national guard at each facility, for each shift.
 Even family members will not be able to accept negative triage decisions, cause trouble and  and incite many negative feeling all around them.
 
It is going to be ---- people, especially for the workers.
 
Then add to that, fatigue, hunger, running out of fluids, medicines, etc.---Hospital suppliers will NEVER be able to keep up with the needs.
 
All those men and women that stayed so long during Katrina deserve our Highest praise.
 
God bless them all
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: June 23 2006 at 5:53pm
.
I've never seen a well stocked supply department.  They rarely have more than two weeks worth of supplies in at any given time -- and to date it's not been a problem with Fed Ex and UPS overnight. 
 
That being said, if this hits according to the forecast models - we probably won't have Fed Ex and Overnight UPS. 
 
They need to get supplies in NOW. 
 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote bellabecky Quote  Post ReplyReply Direct Link To This Post Posted: June 23 2006 at 6:23pm
Originally posted by kr105 kr105 wrote:

.
I've never seen a well stocked supply department.  They rarely have more than two weeks worth of supplies in at any given time -- and to date it's not been a problem with Fed Ex and UPS overnight. 

 

That being said, if this hits according to the forecast models - we probably won't have Fed Ex and Overnight UPS. 

 

They need to get supplies in NOW. 

 


Glad to see this post..I had heard it was less than a week.
    
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Post Options Post Options   Thanks (0) Thanks(0)   Quote bellabecky Quote  Post ReplyReply Direct Link To This Post Posted: June 23 2006 at 6:37pm
Originally posted by HoosierMom HoosierMom wrote:

Administration/ Medical director should be working with heads of depts, nursing,respiratory, environmentals (housekeeping, maint.,laundry), radiology , lab, pharmacy, dietary, accounting, voluteers, clergy. LOTS OF THE LAST TWO!
 Developing a plan or  first researching models of other facilities that are  well prepared. 

 Within each dept. they begin to develop their plan that will pertain to their specific areas, then this should be broken down into individual employee application/practice.

The E.R.  will especially need extra support in the beginning with triage. 

Definetly should be ordering extra supplies, talking to vendors.  

Hosp. dept. heads should have regularly scheduled meetings to discuss progress, ideas, and obtain new info. as it become avail.

 I know a local hopital that has had meetings and met with nurses, to inform them if some very cont. disease such as bf that they will be kept in dorms between shifts to prevent spread to their own families. 



I keep seeing how people should stay home and telecommute, but what if hospital net-works, internets, and other necessary computer systems lock up? Let's not forget the IT departments in medical facilities. Without them, no one is going to be able to telecommute, order/track supplies, communicate, monitor BF, keep track of patients...... In hospitals everything is run on computers, even the generators! It would slow everything down more than it would already be. I'll bet there are a lot of "links" (professions) such as this that would further devastate an already devastated situation! Can't see the forest for the tree!


    

    
    
    
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Post Options Post Options   Thanks (0) Thanks(0)   Quote janetn Quote  Post ReplyReply Direct Link To This Post Posted: June 24 2006 at 6:05pm
Hospital adm know what they need to do and order. The problem is they cannot justify the expences on a "maybe" H5N1 will become a pandemic N95 masks are not even being boughtAngry 
 
Ben Franklin I believe said penny wise pound foolishCry
 
I left Hospital and LTC last fall and went to home care because I didnt want to get stuck at work. Once your there if you leave they can charge you with patient abandonment, a felony in my stateOuch
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: June 24 2006 at 6:42pm
Today:
There is a shortage of nurses
Hospitals stock for "just in time" supplies
Doctor shortages in Canada cause ER closures
Very busy ER's see 240 patients per 24 hours
Once every minute an ambulance is turned away from a full ER
There are "X" number of ventilators available.
There are "X" number of people skilled to operate a ventilator
 
During a Pandemic:
Multiply the above by 10
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Hi Janet,
 
The law regarding patient abandonment requires you to have communication with the patient (saying Hi).  This became an issue in my clinic a few months ago.  Here is what happened:
 
--The provider was at another location for the afternoon. 
 
--The women in charge of scheduling forgot to block her schedule and pt's were booked in
 
--Her nurse at the time is a real ding a ling (more than a few sandwiches shy of a picnice) and called the patients, vitaled them and roomed them.
 
-- Two hours later a patient came into my office (my office is next to hers) and asked where her doctor was?  She had a 1pm appt and has been sitting in the exam room for 2 hours.
 
(The clinic chief was called and the patient was seen by another provider.)
 
We were discussing this a few days later and the question of abandonment came up and because the provider never had communication with the patient, it was not applicable.  The nurse was not held liable either since the patient was an outpatient and she was not undergoing therapy (like IV hydration).
 
Hopefully this will make you feel better.
 
I too am VERY concerned about being "stuck" at work.  I work for the federal government and am worried that they will try to keep us at work. (Not letting folks go home.)
 
That being said, I am a civilian and will raise a royal ruckus if they try that and threaten them with kidnapping charges.  Unless they put you under arrest - you have the right to leave a facility.
 
An interesting conversation with another provider got around to the medical draft and how the ACLU who would have a field day.  It's against the constitution to target a sub-population.  They can try - but I think it will blow up in their faces.  
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Wondering what they are doing at the federal level to assist Hospitals?
 

Hospitals highlight their planning needs for potential flu pandemic

May 30, 2006
By Lucy Ament
 
 
Nancy Donegan, director of infection control at the Washington (DC) Hospital Center, told the Senate Special Committee on Aging that during a pandemic or other “sustained disaster,” hospitals will face limited surge capacity and a shortage of personnel, ventilators, gloves, masks, gowns and drugs. “Hospitals do not have the means to create infrastructure or capacity with current funding,” Donegan told the panel. “If the nation is to be protected, hospitals will look to the federal government for greater resources to meet the anticipated burden.”

In his testimony before the panel, Health and Human Services Secretary Mike Leavitt stressed the importance of state and local preparation, saying the federal government will be unable to respond simultaneously to the needs of thousands of American communities once a pandemic strikes. He, too, noted the “peculiar and very important distinctions of a pandemic” that will strain the staffs and resources of hospitals - namely its one-to-two year duration and its tendency to strike in six-month waves.

Even with increased vaccine production capacity, Leavitt said, health care providers and health officials will be working without a vaccine for at least the first half-year of a pandemic, making “social distancing” a critical public health tool.  And J. Steven Cline, an epidemiologist with the North Carolina Department of Health and Human Services, called for a “sustained and predictable stream of funding to build and maintain the systems and partnerships that are essential to an effective response.”

This article 1st appeared in the May 29, 2006 issue of AHA News

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Fastcard Quote  Post ReplyReply Direct Link To This Post Posted: June 25 2006 at 4:07am
Interesting Question.

It is  only  interesting   in  the   theoretical however,  because   healthcare   in  even  a 1918  style  pandemic   is not  going  to happen.

 My   wife  works  at a  major  HMO. Her  facility  does  not  have  more   than a   weeks  supply  of   things. The  other  day, her floor   was  out   of  beds, patients in the hallways. There  really  are  no  beds  available, most of the   time   they  run     around  90%. We live in Southren California. On an average day ER visit can take hours. In a pandemic waits will take days, In a pandemic people will be dying in line, people will be panicing, riots and violence  are almost a given.

 I can remember dropping her off to work in the final days of the LA Riots with  the National Guard with M16's outside the hospital. Security is going to be enough of a problem alone to shut down most hospitals, in a major pandemic. At the moment you could not guarantee even getting healthcare workers into the hopital safely, let alone working there.

Hospitals need money to prepare for a pandemic, they would need to be ordered to spend the money on pandemic preparations. They would need someone who actually had a concept of what it might be like in  a pandemic to marshall the additional resources.

I was brainstorming what it might take to make my wife's hospital capable to handle a disaster like BF.

The very first thing you would need are supplies, container freight after container freight of supplies.
You  could use these( container freight boxes) to cordone off the hopital and create a flow path in and out of the hospital. You woud need the National Guard and police as well as private security personal there 24-7. someone would need to be coordinating these people.

You are going to need a temporary morgue with huge capacity, and a way to get the bodies there.

You are going to need lots of temporary housing for the staff and security personal. It is not going to be safe or even possible to go back and forth from home in alot of cases.

If your employees are going back and forth to work how are they going to get fuel? Even if they ration fuel to essential workers only,  how will they get fuel in their cars? How are all these people going to eat? If your workers are all prudent and have two weeks worth of supplies stored at home, what is going to happen when your employees and families run out?

You would need a whole communication system for your triage staff, they may have to function blocks away from the hospital. Imagine triage people like Mcdonalds on a busy day where they take your order with a clip board and headset, but instead they have colored arm bands to hand out. Triage is going to need a security staff and lots of security people. Imagine a block long line, people with all various stages of Bf or other problems, Your triage person says "you need to care for  your child at home" the people with the sick child have been waiting for days. If it all works out security escorts them away after they refuse to leave ,if it does not other people start yelling saying I have been waiting all day and your telling me   I have to go home with my sick "child relative"  and riots break out. Where are the people in line going to get food and water? What about sanitation (restrooms, trash)

You are going to need tons of forms in carts, and mobile computing stations and data entry people. Admitting people will be a nightmare, it is very likely that your computer system will go down  anyway, do you have back up paperwork system? do you have someway to triage patients, Armbands,colored markers. Is there a  flow path to get people in and out of the hospital, is there a flow path for those turned away. You would need a PA system and messages going 24-7 about who should get care, who should leave, how long the wait might be.multi language fliers( hand outs to people explaining the admitting process and  criteria.

I could go on and on, It is not going to happen, healthcare will cease to exsist. A  Plan does not constitute being prepared.  Someone said they should look at hopitals that are well prepared to act as a model, there are no hopitals that are well prepared !




A Bible verse that is just perfect...... for the situation.
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There is one aspect that I have not seen discussed anywhere.
 
Assuming this scenario:
 
- internet is accessible
- full blown pandemic
- hospitals have run out of beds and medical supplies
- serious shortage of doctors and nurses so many patients aren't seen
- sick people have been dropped off to wait in long lines by relatives who don't stay with them waiting because they know they can't practice social distancing and likely will become infected with so many ill people around
 
Wouldn't it be better if the sick were cared for at home by relatives? Can't those health care professionals who aren't at the hospitals for whatever reason, including the possibility that they are recovering from the flu themselves, play an extremely useful role by providing remote medical one-on-one advice/care  on the internet on chatboards like this one? Many reading the threads would find the same advice applicable to their own situation.
 
Wouldn't the patients be receiving at least equivalent if not better medical care this way?
 
Perhaps preparations for a pandemic should include the possibility of this scenario. Guides could be written for the lay person. Pictures to illustrate various points would also be very useful. Sometimes pictures are easier to grasp than word descriptions are.
 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: June 25 2006 at 10:07am
Fastcard has it right in his last paragraph.
 
Assume:  1/4 to 1/2 of population infected in first 3 months. That is 75 to 150 MILLION people.
 
There could be almost  as many people dying of heart attacks, stroke, Ca., accidents, other medical emergencies, illnesses etc., etc. as there are with flu, if we have no hospitals.
 
1/4 of population infected=75 million;==50% mortality =37 1/2 million dead in first 3 months!!!
 
THINK OUTSIDE OF THE BOX??????
 
HOW BIG IS OUR BOX GOING TO BE?????
 
May God bless us and give us wisdom.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: June 25 2006 at 10:25am
Hospital Bag . Eary days of the Pandemic

Even now in some countries it pays to bring your own klenex, toilet paper, soap. creams, shampoe . Water bottles. over the counter meds. reyhadrating liquids granola bars crackers and jams
mrs for yourself and dry easy to eat foods for your child , if they let you in .

   
    
    
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Fastcard Quote  Post ReplyReply Direct Link To This Post Posted: June 25 2006 at 12:52pm
Irene,

Everyone is going to be in the same boat stuck at home, I like your idea except they should just use the TV, in fact there should just be a health channel running 24-7 with info and training.

A Bible verse that is just perfect...... for the situation.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: June 25 2006 at 1:08pm
Fastcard, TV would be also be an excellent source of information and certainly has the ability to reach a lot more people.
 
Other than that, the Internet has a number of advantages. It is a 2 way medium and information provided can be quickly adjusted to match the demand for it. The information can be organized/separated so that it can be found more quickly. Also, instead of repeating certain answers over and over again, links could be posted to previous answers.
 
A pandemic would also create problems for people with other health issues who are unable to get medical help in their communities - a broken leg, food poisoning, etc. Being able to get expert medical advice on-line for a specific medical problem would be an enormous help.
 
 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: June 25 2006 at 1:38pm
Information about caring for the ill could also be printed in the newspaper at first sign that the pandemic is starting. There are still a lot of people that do not have PC,s and they would have a source they they continually refer to and share.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: June 25 2006 at 4:16pm
I like the idea of tv channel with medical news . it probally would happen CNN with news on where to get supplies and food drop offs and other stuff
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: June 25 2006 at 4:26pm

I wonder about medical "experts" manning a phone bank so people could call in with specific questions and get answers tailored to their exact health situation.  It would have to be VERY large to attempt to handle the volume.  Perhaps it could include a call back / wait list feature so people can be  assured of getting an answer. 

If a pandemic is occurring maybe patients could be screened over the phone by med experts who direct them to  - stay home with instructions - proceed to a BF specific facility - or to a hospital for non BF emergencies such as heart problems.  I keep thinking they should have BF "hospitals" separate from the other hospital emergencies.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MelodyAtHome Quote  Post ReplyReply Direct Link To This Post Posted: June 25 2006 at 4:33pm
It's funny we are talking about a TV channel with latest health news. I have been telling husband for years now there should be a channel letting us know who, what, what and where cetain types of illnesses are, where they are spreading, etc...
I love the health channel that we have now but a TV channel as we are suggesting does not exist that I'm aware. someone would make a few $$ if they would do this. I'd even tolerate commercials:O)
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Post Options Post Options   Thanks (0) Thanks(0)   Quote janetn Quote  Post ReplyReply Direct Link To This Post Posted: June 25 2006 at 5:16pm
Hi kr Thanks for the info. In my state if your at a facility [hospital LTC] and a replacement does not come to relieve you if you leave its considered abandonment. Thats how they will get away with charging nurses with a felony. I double checked this with the state nursing board and the gov. office. I hope your state is different. When I got the skinny I changed jobs toot sweet quick. with home care I have a shot at getting outta dodge.
I know some nurses plan to work till the ppes run out then leave Im afraid they wont be able to by that pointAngry
 
If they plan to draft me they are gonna have to find me firstWink
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Post Options Post Options   Thanks (0) Thanks(0)   Quote steve 101 Quote  Post ReplyReply Direct Link To This Post Posted: June 25 2006 at 8:38pm
the Buzz Allen report for the govt  estimated that the USA would lose ALL internet and communication ability within day 4 of a pandemic starting. So look at no landline or mobile phones, internet, eftpos, creditcards, TV etc.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: June 26 2006 at 7:15am
Originally posted by steve 101 steve 101 wrote:

the Buzz Allen report for the govt  estimated that the USA would lose ALL internet and communication ability within day 4 of a pandemic starting. So look at no landline or mobile phones, internet, eftpos, creditcards, TV etc.

    Where did you see that report? I did a search on "Booze Allen" and pandemic or avian and
found nothing. Maybe in a news article?
The Internet is highly unlikely to go down. It at worst becomes fragmented, one part of it cannot
connect to another. In a typical hospital you have an INTRAnet that has a gateway to the INTERnet
and if the whole city's internet is down more or less the hospital still has its intranet which it can
use as usual, including dial up connections from anywhere in country. So I am looking for
more details. Public safety people tend to have multiple ways of communicating. You can
of course rig up a gateway between one hospitals intranet and another intranet in town
that does not rely on other nodes in town to be operational. At hospital drills I am at
they are finding new uses for computers to handle emergencies, and it is helpful to think of
as many problems as possible with communications to deal with. When I
worked for a systems provider for hospitals, all of our connections to the hospital were
duplicated over different kinds of facilites and different geographic routes, and we could
guarantee 99% hospital up time, and in real life do much better.
    
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Irene Quote  Post ReplyReply Direct Link To This Post Posted: June 26 2006 at 9:04am
I remember reading about that. Here's a link to the story:
 
 
I'd need a lot more info about the simulation to believe the two to four day time frame though.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: June 26 2006 at 9:57am
The whole report is at a link in the article, http://www.boozallen.com/media/file/Influenza_Pandemic_Simulation.pdf 
where I found a lot of helpful ideas.  This simulation is in Europe by the way.
"The telecommunication structure will be severely strained and likely overwhelmed early in the pandemic (some experts opined that the Internet would shut down within two to four days of the outbreak). ...
A prioritization scheme for the Internet will need to be put in place so that key organizations and individuals can access information and communicate actionable steps."
 
Fortunately if a government had the determination to keep the Internet alive there would be a lot of things that could be done to swifty maintain it and get rid of unnecessary traffic.  Since a lot of traffic on cables is now shared with television, priority could be given to Internet over television.
Streaming audio or video over internet could be reduced to free up a lot of bandwidth.  If all else failed, internet service providers could be required to give more bandwidth to business and government users than home users.  Programmers and other techies who had lost their jobs due to some businesses failing could work mostly at home filling in for computer people who were out sick or hiding out.  In fact I think that after the first wave of the pandemic many preppers would come back to work only to find that they had been replaced by someone who was not afraid to work during the pandemic.  Lots of ethical and legal battles there.  Some preppers would have covered themselves with some proof that they had to take care of their children out of school, or someone sick in the family.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ozjohn. Quote  Post ReplyReply Direct Link To This Post Posted: June 26 2006 at 12:15pm
The most likely 'utility' to fail first is the high tech electricity supply.
 
Without electricity our computers, TVs, refridgerators, and lighting are all off.
 
Whether they stay off is a matter of conjecture,  but I expect MAJOR disruption in supply from the mining, production, distribution and repair of the supply chain.
 
 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: June 26 2006 at 8:01pm

I guess I am the most pessimistic person here concerning hospitals.  I believe that within a week of the pandemic's arrival in town the hospitals will be worse than useless.  The vents will all be in use, the antivirals gone, the antibiotics soon to be gone, the housekeeping, and other support services non-existent.  There will be no beds available, the professional staff will be thinking they are showing up for no reason, and National Guard will be needed to control the angry crowd trying to get in, and the employees trying to get out.  I believe if this thing hits, the best, and only care any of us will get, will be home care. Hospitals will just be warehouses full of sick, and dying people.  I will avoid them like the plague. (Pun intended)

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Post Options Post Options   Thanks (0) Thanks(0)   Quote janetn Quote  Post ReplyReply Direct Link To This Post Posted: June 26 2006 at 8:11pm
Originally posted by DISPENSER 4 HIR DISPENSER 4 HIR wrote:

I guess I am the most pessimistic person here concerning hospitals.  I believe that within a week of the pandemic's arrival in town the hospitals will be worse than useless.  The vents will all be in use, the antivirals gone, the antibiotics soon to be gone, the housekeeping, and other support services non-existent.  There will be no beds available, the professional staff will be thinking they are showing up for no reason, and National Guard will be needed to control the angry crowd trying to get in, and the employees trying to get out.  I believe if this thing hits, the best, and only care any of us will get, will be home care. Hospitals will just be warehouses full of sick, and dying people.  I will avoid them like the plague. (Pun intended)

 
Unfortunatly I believe your right. Worse i dont believe there is a fix for the system that would be implimented in time. folks if you get nothing else off this board get this. The Healthcare system cannot handle a surge of 10% for any period of time Please plan accordingly
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: June 29 2006 at 12:18pm
Originally posted by kr105 kr105 wrote:

Hi Janet,
 The law regarding patient abandonment requires you to have communication with the patient (saying Hi).  This became an issue in my clinic a few months ago.  Here is what happened:
 
--The provider was at another location for the afternoon. 
 
--The women in charge of scheduling forgot to block her schedule and pt's were booked in
 
--Her nurse at the time is a real ding a ling (more than a few sandwiches shy of a picnice) and called the patients, vitaled them and roomed them.
 
-- Two hours later a patient came into my office (my office is next to hers) and asked where her doctor was?  She had a 1pm appt and has been sitting in the exam room for 2 hours.
 
(The clinic chief was called and the patient was seen by another provider.)
 
We were discussing this a few days later and the question of abandonment came up and because the provider never had communication with the patient, it was not applicable. 
The provider she was expecting to see has an existing relationship with her (I assume it has not been many years since she was seen).  Are you saying that in your group practice you don't take responsibility for the mistakes your scheduling staff makes?  I don't suppose I would sue you, unless I was losing a lot of money during those two hours, but I would not likely come back without a convincing apology for the errors.  How often would you expect your staff to inform you that someone is waiting in an examining room?  Once a half hour?  Once an hour? 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: June 29 2006 at 5:09pm
Hi Dan,
 
That was an "interesting" reply you posted.  Allow me to respond:
 
1) There was NO existing relationship and as a matter of fact, it HAD been years since the patient had been seen.
 
2) "In YOUR group YOU don't take responsiblity"  It is not MY group and no, I personally do not take responsbility for another department's mistakes.  I practice at a huge clinic whose volume exceeds 10,000 patients a month.  Scheduling is located in a differnt building that is five miles away. 
 
3) "I don't suppose I would sue you"  (What did you smoke  for lunch?)  I was sharing an experience that happened in the clinic.  My only involvement was peripheral -- in contacting the clinic chief.  Where is MY liability in this? 
 
4)  "How often would you expect your staff to inform you that someone is waiting in an examining room?"  Immediately if it was the nurse that rooms my patients and works closely with me.
 
Dan, I can only assume that it was a bad day in clinic for you today.  I hope your weekend is better.
 
K.
 
 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: June 29 2006 at 7:41pm
In a pandemic waits will take days, In a pandemic people will be dying in line, people will be panicing, riots and violence  are almost a given.
........................................................................................................................
 
My thoughts are, for this type of virulent flu one is too ill to go out. 
To ill to wait for hours, with watery diarrhea down the leg and a fever with a giant headache?  who is going out in the car like that?
 
 I remember calling the Doc office and saying ...I am too sick to come in!
The Doc himself called, it was a flu with the congestion and mother of all headaches.  I must have been rather incoherent.  But he was loud and told me what pills to take and called in a med for a friend to pick up.
 
What a nice Doc.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: June 29 2006 at 7:49pm
Please note this from-     (an excellent read)
.......................................................................................... 
Sand...
 
The link below is to a paper from the American College of Physicians posted on CIDRAP yesterday.  Excellent read which gives true health care provider concerns.
 
I was unable to cut and paste it.  It is very long.  If anyone can do it, please do.
 
 
The health care response to pandemic influenza
Position paper from American College of Physicians
 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: June 29 2006 at 8:16pm

People are unlikely to be held somewhere other than their own home.
 

Rather, measures will be taken by federal and state authorities to limit the movement of individuals within areas where cases of pandemic influenza have been discovered and to restrict travel to other areas.

 

from...

American College of Physicians. The Health Care Response to Pandemic Influenza.

Philadelphia: American College of Physicians; 2006: Position Paper. (Available from

American College of Physicians, 190 N. Independence Mall West, Philadelphia, PA 19106.)

Copyright ©2006 American College of Physicians.

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